Refund, Return, Exchange Policies
Most in-stock, regular priced item can be returned within 30 days for a refund.
Custom order are Final Sale.
Sale items are Final Sale.
STOCK PRODUCT DETAILS
Items that were "in stock" or "ready to ship" at full price at the time of purchase can be returned for a refund within 30 days. After 30 days from the date of purchase, you forfeit your right to an exchange.
The cost of returning the item to Yana Dee is the buyers responsibility.
You must provide your order number with any item you want to return. (We can usually help you find your order number).
To be eligible for a return, your item must be unwashed, unused, and in the same condition that you received it. This includes being free from: pet hair, cigarette smoke, perfume, laundry detergent or dryer sheet residue and scent, deodorant marks,and stretched or damaged fabric.
Your refund amount will be adjusted to reflect promotions applied at the point of purchase. For example, if you use a "Buy 1 Get 1" Promotion and decide to return one of the items, you may not be eligible for a full refund. If you used a coupon, promotion, or discount during checkout, your refund will be for the amount paid, not for the original price.
Items that cannot be exchanged, returned, or refunded:
-Products that were on sale at the time of purchase.
-Gift cards, certificates, or credit of any kind.
We recommend contacting us before returning a product, to confirm it can be refunded. If your item can not be refunded as per our sales policies, Yana Dee will not be responsible for returning that product to you.
To return an item for refund, include the ORDER NUMBER, the ITEM, and a NOTE requesting a refund. Send this all to:
Yana Dee attn: Returns
157 E Front Street,
traverse City MI 49684
CUSTOM ORDER DETAILS
Any item marked "custom made" or "made to order" is FINAL SALE.
There are no returns, exchanges, or refunds on any item marked "custom made" or "made to order".
An exception will be made if we are unable to fulfill your order as requested, such as if we run out of the color you selected. This is extremely rare, and we will first contact you to see if we have a satisfactory alternative option available. If no substitution works for you, we will issue a full refund. This is the ONLY situation we will issue a full refund for a custom order.
To prevent your wanting to return a custom made item, we recommend ordering color samples, talking with the designer or sales team before ordering, and/or ordering a stock item (which can be returned) to help determine a custom fit.
SALE ITEM DETAILS
Any item marked down more than 50% is final sale. Such items can not be returned for refund.
Items marked down 20% can be returned for refund the same as any other "Stock Product". See below for details.
Our physical and mailing address is:
157 E Front Street
Traverse City Michigan 49684
Yana Dee is not responsible for items lost, stolen, or damaged in shipping in any direction. If loss is a concern to you, your are encouraged to at least choose priority shipping (which includes a tracking number), and at most pay for delivery insurance and signature confirmation.
To avoid paying for shipping or risk of loss, you can pick up or deliver items in person to our storefront (157 E Front Street, Traverse City MI 49684)
When shipping at our expense, we ship priority mail. If you want insurance or delivery confirmation, you must request and pay for this shipping upgrade.
Flat rate shipping makes shopping easy!
USA: FREE shipping on orders over $100.
USA: Pay per service on orders under $100.
EUROPE: $20 shipping on all orders.
WORLDWIDE: $25 Shipping on all orders.
ORDER PROCESSING TIME
We commit to sending orders out as follows:
Ready to Ship or Ships in 1-3 Days: We will send out your order within 3 business days of the order being placed. Holidays and Sundays may lengthen shipping time by 1-2 days. Please don't hesitate to call us if you are hoping to receive something quicker; we can usually send things out the very same day if you ask nicely!
Custom made or Made to Order: We will send out your order within 2 weeks of the order being placed.
Orders with both Custom and Ready to Ship items: We will send all of your items out together, once the custom items are made for you. If you would like to receive your ready to ship items first, simply checkout through the website twice; once for custom made items, and once for ready to ship items.
ORDER SHIPPING TIME
Orders take anywhere from 1 day, to 1 month or more (for certain international orders) to arrive to you, once they are shipped. At checkout, you may be able to expedite shipping time by paying for a shipping upgrade.
Please allow extra time for special occasion or event attire. We truly want you to feel confident and beautiful when celebrating weddings, graduations, receptions, awards, reunions, baptisms, holiday parties, prom, family photos, and other special events. If you are ordering an item for a particular occasion, we recommend you to order 4 weeks in advance.
STOCK ITEMS ARRIVED DAMAGED OR NOT AS EXPECTED
Contact us immediately if a stock item arrived damaged or not as expected. After 30 days from the date of purchase, you forfeit your right to refund or other recourse.
CUSTOM ITEMS ARRIVED DAMAGED OR NOT AS EXPECTED
If you think there has been an error with the construction of your custom order, or you think we shipped you the wrong item, please don't hesitate to contact us! We are only human, and mistakes do happen from time to time. Before contacting us, please remember:
- Fabric manufacturing changes over time, especially with natural fibers and low impact dyes. If you order "the same" color or fabric, there will often be variation in saturation and/or weight of the fabric. If you have very specific expectations of what a fabric will be like, we recommend ordering current fabric samples before placing your clothing order.
- Digital representation of colors is never accurate. Each camera we use to take product shots, and each screen you use to view our website, is different. Again, if you have very specific expectation for the color of a fabric, order fabric samples BEFORE placing your order.
- Many hems of skirts, dresses, sleeves, and necklines are intentionally left "raw" or "unfinished". This is not an accident! We think it is super comfortable, and gives beautiful drape to clothing. It will not unravel with proper care.
- Styles look different on different bodies. For the best fit, please send your measurements for each item ordered, and also leave a note with how you like things to fit (skin tight, fitted, loose, etc). If you need help finding items that will work best with your size and proportions, please don't hesitate to contact us BEFORE ordering.
If, after reviewing the above information, you still think there is a problem with your ordered items, please email firstname.lastname@example.org or call (231)394-0808. Some of our retail store staff are not trained to address custom order concerns, so calls do not necessarily have a quicker resolution.
If it is determined that we made a mistake when constructing your item, or shipped your the wrong item, we will pay for shipping both ways to repair, alter, reconstruct, or replace the item you received, with the item you ordered.
To be eligible for product replacement, your item must be unwashed, unused, and in the same condition that you received it. This includes being free from: pet hair, cigarette smoke, perfume, laundry detergent or dryer sheet residue and scent, and deodorant marks. If your item does not meet these conditions, you may want to consider our alteration option instead. More details about an alteration through Yana Dee can be found at www.yanadee.com/products/repairs.
2020 COUPON or SALE or PRICE PROMOTIONS - RESTRICTIONS APPLY
Here, the term "Promos" is used to describe any printed or digital coupon, limited time offer (sale) or any other situation that results in a Yana Dee customer paying less than full retail value to purchase a product. Unless otherwise stated, the following restrictions apply:
- Promos do not apply to Gift Card purchases.
- Promos cannot be "stacked". (Only one promo per purchase.)
- 20% off sales, coupons, or promotions apply only to full-price, in stock items (sale and custom items are excluded)
- 15% off coupons apply to full price custom or in stock items only (sale items excluded)
- 10% off coupons apply to your entire order (Gift Cards still excluded)
- Thank you for reading our policy detail! Contact us to ask for a current coupon code. If you mention that you read this in our policies, we will share a coupon code with you (if we have an active coupon at that time)