The following sales policies apply to sales made:

• Through checkout at www.yanadee.com
• In person at Yana Dee, 157 E Front Street, Traverse City, MI
• In person at the Yana Dee Booth

We want you to be happy with your Yana Dee purchase! Since our sales policies page is very long, we encourage you to contact us before ordering to clarify what sales policies would apply to the item(s) you are considering.

Other sales channels (i.e. our Etsy shop) used to purchase Yana Dee products are subject to separate sales policies.

Return/Exchange Policy

WHICH ITEMS ARE ELIGIBLE TO RETURN?

• Most full price, in-stock item in new condition can be returned within 30 days of delivery for a full or partial* refund.

• The following items cannot be returned:

• Custom Made items (Indicated in product title)
• Fabric Samples
• Sale, BOGO, or otherwise discounted items (including coupons)
• Gift Cards, Gift Certificates, or Store Credit of any kind
• Shipping & Handling Charges (after an order is shipped)
• Face Masks
• Underwear
• DIY Supplies
• Fabric by the yard
• Craft fabric bundles
• Fabric yarn balls
  
  

• Otherwise eligible items can not be returned if the item is:

• Washed
• Worn
• Scented (perfume, fabric spray, cigarette smoke, etc.)
• Damaged since delivery
• Missing tags or order number

CAN I EXCHANGE SOMETHING INSTEAD?

Sort of. You can exchange items by receiving a refund for the item you are returning, and purchasing the item you want as a separate transaction.

DO I NEED TO APPROVE RETURNS BEFORE SENDING?

Technically, no. If you have read all of these policies and are sure your item is eligible for a refund, you can send it to us. Please note, if we find that your item is not eligible for a refund, you would either forfeit your item, or pay for it to be returned to you. We recommend checking in with us real quick before you go through the trouble of sending it to us. 

HOW IS RETURN SHIPPING HANDLED?

• You pay to ship the item back to us at:

• Include a note with your order number!

• *If "free shipping" was the method of product delivery, our shipping & handling costs will be subtracted from your refund (if your total purchase without the returned item(s) would not have qualified for free shipping.)

 

Shipping Policies

Yana Dee is not responsible for items lost, stolen, or damaged in shipping in any direction. If loss is a concern to you, your are encouraged to at least choose priority shipping (which includes a tracking number), and at most pay for delivery insurance and signature confirmation.

To avoid paying for shipping or risk of loss, you can pick up or deliver items in person to our storefront at 157 E Front Street, Traverse City MI 49684.

When shipping at our expense, we ship USPS Ground Advantage. If you want delivery confirmation, expedited delivery, or any other shipping upgrade, you must request and pay for it during checkout.

SHIPPING COSTS
Flat rate shipping makes shopping easy!
USA: FREE USPS Ground Advantage shipping on orders over $100.
USA: Pay per service on orders of any value
CANADA: $15 shipping on all orders
EUROPE: $20 shipping on all orders.
WORLDWIDE: $25 Shipping on all orders.

ORDER PROCESSING TIME
Note that "store pickup" as a shipping method is subject to the same lead time as any other delivery method. We commit to sending online orders out as follows:
Ready-Made, In Stock Items: We will send out your order within 3 business days of the order being placed. Holidays and Sundays may lengthen shipping time by 1-2 days. Please don't hesitate to call us if you are hoping to receive something quicker; we can usually send things out the very same day if you ask nicely!
Custom made or Made to Order: We will send out your order within 3 weeks of the order being placed. 
Orders with both Custom and Ready to Ship items: We will send all of your items out together, once the custom items are made for you, within 3 weeks. If you would like to receive your ready to ship items first, simply checkout through the website twice; once for custom made items, and once for ready to ship items. 

ORDER SHIPPING TIME
Orders take anywhere from 1 day, to 1 month or more (for certain international orders) to arrive to you, once they are shipped. At checkout, you may be able to expedite shipping time by paying for a shipping upgrade. Please note, paying for expedited shipping does not expedite custom order turn around time.

Please allow extra time for special occasion or event attire. We truly want you to feel confident and beautiful when celebrating weddings, graduations, receptions, awards, reunions, baptisms, holiday parties, prom, family photos, and other special events. If you are ordering an item for a particular occasion, we recommend you to order 6 weeks in advance. 

CUSTOM ITEM DETAILS

Any item marked "custom made" or "made to order" is FINAL SALE.
There are no returns, exchanges, or refunds on any item marked "custom made" or "made to order".

An exception will be made if we are unable to fulfill your order as requested, such as if we run out of the color you selected. This is extremely rare, and we will first contact you to see if we have a satisfactory alternative option available. If no substitution works for you, we will issue a full refund. This is the ONLY situation we will issue a full refund for a custom order.

To prevent your wanting to return a custom made item, we recommend ordering color samples, talking with the designer or sales team before ordering, and/or ordering a stock item (which can be returned) to help determine a custom fit. 

 

CUSTOM ITEMS ARRIVED DAMAGED OR NOT AS EXPECTED

If you think there has been an error with the construction of your custom order, or you think we shipped you the wrong item, please don't hesitate to contact us! We are only human, and mistakes do happen from time to time. Before contacting us, please remember:

• Fabric manufacturing changes over time, especially with natural fibers and low impact dyes. If you order "the same" color or fabric, there will often be variation in saturation and/or weight of the fabric. If you have very specific expectations of what a fabric will be like, we recommend ordering current fabric samples before placing your clothing order.
• Digital representation of physical color is never 100% accurate. Variations in lighting, cameras, editing, and viewing screens all impact the appearance of a colors online. Again, if you have very specific expectation for the color of a fabric, order fabric samples BEFORE placing your order. 
• Many hems of skirts, dresses, sleeves, and necklines are intentionally left "raw" or "unfinished". This is not an accident! We think it is super comfortable, and gives beautiful drape to clothing. It will not unravel with proper care. 
• Styles look different on different bodies. For the best fit, please send your measurements for each item ordered, and also leave a note with how you like things to fit (skin tight, fitted, loose, etc). If you need help finding items that will work best with your size and proportions, please don't hesitate to contact us BEFORE ordering. 

If, after reviewing the above information, you still think Yana made a mistake when creating your custom item, please email yanadeeshop@gmail.com and please include pictures of the damage or flaw.

If it is determined that we made a mistake when constructing your item, or shipped your the wrong item, we will pay for shipping both ways to repair, alter, reconstruct, or replace the item you received, with the item you ordered.

To be eligible for product replacement, your custom made item must be unwashed, unused, and in the same condition that you received it. This includes being free from: pet hair, cigarette smoke, perfume, laundry detergent or dryer sheet residue and scent, and deodorant marks.